PatientPlugMissed calls are missed patients.
AI Receptionist for Medical & Dental Practices
Our AI answers your phone, texts and website chat when your front desk can't. It picks up every call, texts new leads back in seconds and books visits straight into your scheduling software, around the clock.
The Patient Who Gets Voicemail Calls the Next Practice
Evenings, weekends and lunch breaks are when people finally have time to book.
Most people hang up and keep scrolling until someone answers.
The front desk is checking people in, answering insurance questions and running the schedule.
An AI Phone Receptionist That Picks Up Every Call
- AI Voice Agent01
Picks up your phone, answers common questions and books the visit straight into your scheduling software. When a caller needs a real person, it transfers the call or takes a message and lets the right person on your team know.
- Missed Call Text Back02
If a call slips through, the caller gets a text in seconds, so the conversation keeps going instead of going cold.
- AI Text Follow-Up03
Replies to every form, ad lead and text message, and keeps following up until they book.
- Website Chat04
Answers visitors on your website after hours and turns their questions into booked visits.
- Reactivation Calls & Texts05
Reaches back out to past leads and patients who never booked, and gives them an easy way to get on your schedule.
Picks up your phone, answers common questions and books the visit straight into your scheduling software. When a caller needs a real person, it transfers the call or takes a message and lets the right person on your team know.
Book a Strategy Call →See Your AI Virtual Receptionist in Action
Tap through a sample conversation: a new patient reaches out, the AI answers, and the visit lands on your calendar.
Behind the scenes, in real time
An AI Dental Receptionist, and One for Every Kind of Practice
- 01Dental offices
Your AI dental receptionist answers new patient calls, books cleanings and checkups right into Dentrix, Eaglesoft or Open Dental, and texts back everyone who reaches out after hours.
- 02Medical practices
An AI medical receptionist that answers your phones, books appointments and follows up with every new inquiry, so your staff can focus on the patients in front of them.
- 03Med spas and aesthetics
Answers questions about treatments, books consultations and follows up with every ad, website and social media lead.
- 04Physical therapy and chiropractic
Books evaluations, answers questions about your services and reaches out to patients who haven't scheduled their next visit.
- 05Plastic surgery and dermatology
Answers every consultation request, even at midnight, and stays on it until they're on your calendar.
AI Answering Service vs. a Traditional Medical Answering Service
An answering service takes a message. Our AI receptionist books the visit.
| Answering service | PatientPlug AI receptionist |
|---|---|
| ✕Takes a message for your team to call back | ✓Books the appointment while they're on the line |
| ✕Answers the phone | ✓Answers calls, texts, forms and website chat |
| ✕Hands follow-up back to your team | ✓Follows up until they book |
| ✕Messages sent by email or a separate portal | ✓Every call, text and chat saved in one place |
| ✕You rarely hear how calls went | ✓Call monitoring built in |
HIPAA-Compliant AI on Our Own Servers
We built our AI voice, text and chat agents ourselves, and they run on our own HIPAA-compliant servers instead of a shared marketing platform. Call monitoring lets you keep an eye on every conversation, and our CRM is HIPAA-compliant too, under a signed Business Associate Agreement.
AI Receptionist FAQs
What is an AI receptionist?
It's an AI agent that answers your practice's phone, texts and website chat. It answers common questions and books visits, 24/7.
Is your AI HIPAA compliant?
Yes. Our AI voice, text and chat agents are our own build and run on our own HIPAA-compliant servers, with call monitoring built in. Our CRM is HIPAA-compliant too, under a signed Business Associate Agreement.
Will it replace my front desk?
No. It picks up what your front desk can't get to: after-hours calls, busy lines and every new lead that needs a reply.
Does it book into my scheduling software?
Yes. It books visits straight into your scheduling software, including Dentrix, Eaglesoft and Open Dental, while the patient is still on the call or in the text.
What if a caller needs a real person?
It transfers the call to your team, or takes a message and lets the right person on your team know.
How is it different from an answering service?
An answering service writes down a message for your team to return. Your AI receptionist answers the question and books the visit itself, then follows up with anyone who didn't.
How much does an AI receptionist cost?
It depends on what you want it to handle. We'll walk you through pricing on a free strategy call.
Will it sound like a robot?
See for yourself. Try the demo above, then decide.
Does it work for dental offices?
Yes. It can answer new patient calls, book cleanings and checkups, and reply to after-hours messages.
Stop Sending New Patients to Voicemail
Book a free strategy call. We'll show you how your AI receptionist would answer your practice's calls.